Business Wire India Prodapt, a leading provider of consulting, business reengineering, and managed services for the telecom and technology industry, today announced AI agents built on the ServiceNow platform for enterprises to maximize productivity and accelerate business transformation.
With the trusted, unified ServiceNow platform, Telcos and Technology enterprises can seamlessly connect systems, tasks, and departments —activating enterprise-wide intelligence. Prodapt has begun developing custom AI agents on the ServiceNow platform, starting with the Customer Churn Prediction Agent, now available on the ServiceNow store. With deep industry expertise, data engineering and ServiceNow integration strengths, Prodapt will superscale development of agents across Telecom Service Management (TSM), Sales & Order Management for Telecom (SOMT), and more ServiceNow modules.
“We are thrilled to announce our AI Agents built on the ServiceNow platform,” said Rajiv Papneja, CTO of Prodapt. "ServiceNow is redefining enterprise AI with its AI Agent control tower and AI Agent Orchestrator, turning AI from automation into true orchestration. Built on the ServiceNow platform, our AI Agents will help telcos move from AI experimentation to real impact—streamlining workflows, accelerating decision-making, and delivering business outcomes at scale."
"ServiceNow and Prodapt are working together to revolutionize AI-driven transformation in the telecommunications industry," said Michael Park, senior vice president and global head of AI GTM at ServiceNow. "By leveraging the robust capabilities of the ServiceNow platform alongside Prodapt's extensive industry expertise, we are delivering innovative Agentic AI solutions that seamlessly integrate and automate workflows, enhance operational efficiency, and drive significant business outcomes."
